About ITS

ITS Units

Administration
Provides administrative support for ITS, including financial management, purchasing, contracts, and employment.

Student Information Systems
Supports the Banner administrative database and reporting system, which records and stores all student transactions, from recruitment to graduation.  Staff and faculty across campus use Banner to enter and access information on classes, register online, make credit card payments, check grades, and view the catalog and schedule.  The team is responsible for implementation of new systems and upgrades; maintaining and developing the database; and working with departments to meet reporting needs.

Network System Services
Develops and supports network systems, infrastructure, servers and core services.  This includes routing to the internet, network electronics in campus buildings, firewalls. Voice over IP, email, file storage, group directories, and more.

User Support Services
Includes the Computer Accounts Office, ITS Help Desk and general purpose computer labs located in the Computing Wing and Mardigian Library.  ITS computer labs are staffed with student counselors who can provide answers to many of your questions or refer you to someone who can.  Students are also employed in the Help Desk for technical support.  The Help Desk is your primary point of contact with our department when you need support.  The Accounts Office processes computer access, user ID's and passwords for all university network systems.

Computer Lab Student Counselors

Work in computer labs located across campus: ML, HPEC, ELB, FCN, and FCS.  Counselors monitor activity in the labs, assist students with general questions, identify hardware and software problems, clean and maintain the work areas, and assist the Help Desk as needed.  Labs are open during the day as well as evenings and weekends, which offers a range of hours available for work.  These jobs do not require advanced technical skills, but basic familiarity with computers and the most commonly used software is preferred.  Counselors must have good communication and interpersonal skills.

Help Desk Technicians
The ITS Help Desk employs students that possess more advanced technical skills, including the ability to diagnose problems and perform basic hardware repairs, software installation and upgrades, and other hardware installations. Help Desk technicians provide customer service to faculty and staff and must have excellent interpersonal and communication skills.