Departmental Accounts

ITS can help you set up a departmental email account. This is beneficial for official email sent to campus departments, such as Financial Aid, Cashiers, etc

How do department accounts work?

• Email sent to generic department accounts will be delivered to one or more people in the department who are responsible for handling incoming email.
  • It offers a number of advantages:
  • It promotes easy communication with the department.
  • People who contact the department don’t need to know individual names.
  • Departmental messages can be delivered to more than one person. This ensures that email will be handled even when someone is away from campus.
• Department email accounts are included in UM-Dearborn’s online directory.
• A designated person (“owner”) manages the list.

How do I get a department account?

Submit a request to the ITS Help Desk at helpdesk(at)umd.umich.edu or (313) 593-4357. Any full-time employee, with the knowledge and consent of the department head, is authorized to set up a department account. Include information on the list manager and designated recipients.

How do I pick a department account name?

You can decide the best name for your account. There are some general recommendations and guidelines:

• Pick a department address that will be clear to anyone wanting to contact you and is not being used by another group (i.e., Admissions@umd.umich.edu).
• To avoid conflicts with personal uniqnames, the email address should include at least 9 characters. It is also recommended that you include either a period (.), dash (-), or underscore (_).

What does a department account manager do?

• They maintain the list membership, updating it when people are added or removed.
• They can restrict who has permission to send to the list.