Quicktime Streaming Troubleshooting

To view Quicktime content, you will need to have Quicktime software installed on your computer. There are 2 versions available: QuickTime Player and QuickTime Pro. QuickTime Player is a free, downloadable application that allows you to view QuickTime multimedia on your computer. QuickTime Pro is a paid upgrade which unlocks media creation and editing functions in QuickTime Player. It is available for download from Apple's Quicktime Download page.

It is only necessary for you to have the free QuickTime Player to view multimedia on your computer. You are not required to pay for the Pro version to view content.

A visit to Apple's Quicktime Troubleshooting page at http://www.apple.com/quicktime/troubleshooting/ can confirm that you have Quicktime properly installed and that you are able to receive streaming media. Please visit this page first before attempting any other troubleshooting steps. It may take some time for the page to load and determine if your installation is OK.
Please be patient.

Often,  Quicktime videos can come in several sizes to accommodate various types of network connections.  However, the Quicktime Player or Quicktime Plugin will often default to the "Automatic" setting, which generally tends to stream the lowest quality version of the video. Under 'Connection Speed' or 'Streaming Speed' (depending on version) in Preferences, choose the one that matches closest to the speed of your internet connection.

QuickTime streams are typically transported via the RTP/RTSP protocol, but many firewalls (including the Windows XP Service Pack 2 firewall) block these protocols.

Personal Firewalls

Should you wish to open your firewall to the RTP/RTSP protocols, you need to do the following:
Open port 554 for RTSP/TCP data
Open ports 6970 through 6999 (inclusive) for RTP/UDP data.

Windows Firewall

These port settings can be changed in 'Control Panel > Security Center', at the bottom of this dialogue box, select 'Windows Firewall' from the 'Manage Security Settings'.
Click on the 'Exceptions' tab, and continue to select 'Add Port'. Proceed to add the ports and port information specific to QuickTime that is listed above.

Windows Firewall (alternate solution)

Grant the applications being used an exception to the firewall rules. In the same location as above, click on the 'Exceptions' tab. Click 'Add Program', and choose your web browser from the list of applications. You may also wish to add Quicktime as well. 

Hardware Firewalls (such as Linksys or D-Link)

Contact the device manufacturer or documentation for information on how to enable streaming for your local network. Alternately, see HTTP Cloaking below.

Corporate Firewalls

Many companies have policy restrictions on streaming video. You should contact your network administrator if you have any questions or problems.